Getting Started

Do you bring the supplies and equipment?

Yes, we’ll bring every necessary to clean your home. If you have a specific cleaning product or tool you’d like us to use, just let us know.

Do I have to be home?

No. If you’re not going to be home, please provide us a way to get in, whether it’s a lock box or a garage code. We also ask you to put away any pets if you won’t be home.

Do I need to prepare for your arrival?

We encourage you to pick up clutter and clear surfaces you would like cleaned. For example, if you’d like a desk cleaned, remove all of the clutter so our maids can access it!

What benefits do I receive as a recurring customer?

For starters, you will receive up to 15% off! Second, we’ll always send the same team to your home. We want you to feel comfortable with your cleaning team, and they’ll understand exactly what you’re looking for on a regular basis. Last, we set up standing appointments. So if every other Tuesday morning is best for you, then we’ll be there like clockwork every time without you having to ever schedule us.

How do I pay?

We accept all credit and debit cards! You won’t have to ever worry about having cash on hand. You can even add tips to your credit card for the cleaners.

We’ll take your payment information to secure your booking reservation, but we will not charge you until AFTER the cleaning has taken place. The night before your cleaning takes place a hold for the price of your booking will be placed on your card to ensure we have accurate payment information.

Your payment is made through a secure 256 bit protocol. In addition we also have a fully validated SSL to encrypt any personal data. Booking online at Olentangy Maids is safe and secure.

Policies

What is your satisfaction guarantee?

If you’re unhappy with your cleaning, please contact us within 24 hours of your cleaning. We’ll arrange to send out a team to fix all of the problem areas!

What is the cancellation policy?

If you cancel WITHIN 24 hours of your scheduled clean, there is a $50 cancellation fee. We reserve this spot specifically for you, so when we’re cancelled on with such a small heads up, we’re unable to fill that spot.

Assurance

Is my payment information safe?

Yes, your payment is made through a secure 256 bit protocol. In addition we also have a fully validated SSL to encrypt any personal data. Stripe, our credit card processor, also uses another secure 256 bit protocol to process the payments. We don’t store any payment info in our office or software. Booking online at Olentangy Maids is safe and secure.

Who are my cleaners?

All of our cleaners pass a national background check. We interview every cleaner in person and only hire the most affable and friendly cleaners who are easy to communicate with. We take pride in our hiring and only hire cleaners who we think you’ll love.